Refund policy

RETURN, REFUND, AND CANCELLATION POLICY

HOUSE OF 7 REBORN

RETURN, REFUND, AND CANCELLATION POLICY

Last Updated: August 17, 2026

At HOUSE OF 7 REBORN, we maintain strict quality control, hygiene standards, and product integrity. Because our products are personal care items containing specialized aromatic liquid formulations, all orders placed on our website are governed by the following terms.

1. ABSOLUTE NO RETURN AND NO EXCHANGE POLICY

1.1 No Returns: We do not accept returns for any product once it has been delivered by our logistics partners.

1.2 No Exchanges: We maintain a strict NO EXCHANGE policy across all scenarios. We do not offer product replacements or exchanges for different fragrance variants, bottle sizes, or formulations under any circumstance.

1.3 Scent Subjectivity and Personal Preferences: Scent perception, projection, sillage, longevity, and notes vary significantly based on individual skin chemistry, body temperature, environmental climate, and personal olfactory preference. Personal dislike of a fragrance profile or dissatisfaction with individual longevity expectations does NOT constitute a product defect and will not be eligible for a return, replacement, or refund.

2. THE SOLE EXCEPTION: TRANSIT BREAKAGE (DAMAGED ON ARRIVAL)

2.1 Scope of Exception: A monetary refund will ONLY be considered if the glass bottle or primary packaging arrives physically broken or shattered during transit.

2.2 Refund Only (No Replacements): In verified cases of transit damage, we do not ship replacement items. Only a refund of the actual net amount paid by the customer for the broken item will be processed.

2.3 Mandatory 360-Degree Uncut Unboxing Video Protocol: To safeguard against fraudulent claims and transit tampering, damage claims are strictly subject to video verification. The customer must provide a single, continuous, uncut, and unedited unboxing video that clearly captures the following sequence:

  • The Sealed Package: The video must begin by displaying all sides (360 degrees) of the sealed outer courier box or polybag, proving that the package has not been previously unsealed, cut, or tampered with. The shipping label showing the Tracking Number (AWB) and Customer Name must be clearly visible and legible to the camera.

  • The Opening Process: The video must show the continuous, live opening of the outer box, the removal of bubble wrap and internal protective packaging, and the opening of the main product packaging.

  • The Damage: The video must clearly show the broken bottle, structural defect, or spilled liquid inside the packaging.

2.4 Invalid Proof:

  • Any video that is paused, edited, spliced, cropped, or recorded in multiple segments will be immediately rejected.

  • Videos recorded after the package has already been opened, cut, or unpacked will NOT be accepted.

  • Still photographs alone without the continuous unboxing video are strictly insufficient for claim verification.

3. CLAIM SUBMISSION AND REFUND TIMELINE

3.1 Reporting Window: Any claim regarding transit breakage must be emailed within 24 hours of the parcel being marked as "Delivered" according to the courier partner's official tracking records. Claims submitted after 24 hours will be permanently closed.

3.2 Submission Email: Send your Order ID, the continuous unboxing video, and supporting images to: contact@7reborn.com with the subject line: DAMAGE CLAIM - [Your Order ID].

3.3 Verification Process: Our operations team will inspect the video proof and verify weight logs with our logistics partners within 2 to 3 business days.

3.4 Refund Settlement: Upon official approval, a refund of the exact net amount paid for the damaged product will be initiated to the original payment source (or to verified bank account details in the case of Partial COD balances). Refunds typically reflect within 5 to 7 business days depending on your bank's processing cycles.

4. ORDER CANCELLATION POLICY

4.1 Customer Cancellations: Orders are sent to our automated fulfillment queue immediately upon placement. Once confirmed on our website, an order cannot be cancelled, modified, or altered by the customer. Please verify your product selection and delivery address carefully prior to payment.

4.2 Brand Cancellation Rights: HOUSE OF 7 REBORN reserves the right to cancel and refund any order at its sole discretion if the order is flagged for payment risk, fraudulent patterns, bot activity, unserviceable pincodes, or system pricing errors.

5. DISPUTE RESOLUTION AND JURISDICTION

Any legal claims, consumer complaints, or disputes arising out of or related to this Return, Refund, and Cancellation Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

CONTACT INFORMATION: HOUSE OF 7 REBORN

Email: contact@7reborn.com

Operating Location: Jaipur, Rajasthan, India