SHIPPING AND DELIVERY POLICY

HOUSE OF 7 REBORN

SHIPPING AND DELIVERY POLICY

Last Updated: August 17, 2026

Thank you for visiting and shopping at HOUSE OF 7 REBORN. The following terms constitute our official Shipping and Delivery Policy.

1. PAYMENT MODES AND ORDER CONFIRMATION

1.1 100% Prepaid Orders: Orders placed via UPI, Credit Cards, Debit Cards, Net Banking, or Digital Wallets are prioritized for instant fulfillment and dispatch.

1.2 Partial Cash on Delivery (Partial COD): To prevent fake bookings, incorrect address submissions, and fraudulent doorstep refusals, we operate Partial COD under the following rules:

• Non-Refundable Advance Fee: A mandatory booking advance of INR 100 must be paid online at checkout to confirm the order.

• Dispatch Condition: No COD order will be processed, packed, or dispatched until this INR 100 confirmation payment is successfully received.

• Balance Collection: The remaining balance of the order value must be paid to the courier delivery executive upon delivery at your doorstep via Cash or Courier QR code.

• Forfeiture of Advance Fee: If an order is cancelled by the customer, rejected at the doorstep, undelivered due to an incorrect or incomplete address, or returned to origin (RTO) after multiple failed delivery attempts, the INR 100 advance payment will NOT be refunded. This amount is permanently forfeited to cover non-recoverable two-way logistics, packaging, and operational expenses.

2. DISPATCH AND DELIVERY TIMELINES

2.1 Processing Time: All orders are processed, securely packed, and handed over to our shipping carriers within 1 to 2 business days (excluding Sundays and national public holidays).

2.2 Standard Delivery Timeframe: Estimated transit time across India is typically 3 to 7 business days from the date of dispatch, depending on destination pincode accessibility and regional logistics connectivity.

2.3 Statutory Maximum Delivery Window: In compliance with statutory e-commerce norms, the maximum delivery window under normal operational conditions shall not exceed 30 business days.

3. CUSTOMER RESPONSIBILITIES AND DELIVERY ATTEMPTS

3.1 Information Accuracy: The customer is strictly responsible for providing a complete shipping address (including house/flat number, street, landmark, and valid 6-digit pincode) along with an active 10-digit mobile number.

3.2 Delivery Attempts: Our logistics partners will make up to 3 delivery attempts. If the customer fails to answer calls, repeatedly reschedules, or is unavailable, the parcel will be marked as Return to Origin (RTO). Any subsequent re-dispatch request will require the customer to pay additional shipping charges in advance.

3.3 Address Changes: Address modifications cannot be accommodated once a shipment has been handed over to the courier and an Air Waybill (AWB) tracking number has been generated.

4. TRANSIT DELAYS AND FORCE MAJEURE

While we partner with reputable courier networks (such as Delhivery, BlueDart, and Shiprocket), delivery schedules are estimates and not absolute guarantees. Delays may occasionally arise from:

• Adverse weather conditions, floods, or natural disasters.

• Regional transit restrictions, strikes, or civil disruptions.

• Peak holiday volumes and festival rushes.

Tracking details are automatically communicated via SMS and Email once the parcel is dispatched.

5. GOVERNING LAW AND JURISDICTION

All matters, proceedings, and disputes relating to shipping, delivery, or logistics fulfillment shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

CONTACT INFORMATION: HOUSE OF 7 REBORN

Email: contact@7reborn.com

Operating Location: Jaipur, Rajasthan, India